**If your account has been disconnected for non-payment, please notify our office by telephone of your completed online payment to ensure reconnection**
In operation twenty-four hours per day, the water department's staff of nine North Carolina Water Treatment Facility certified operators treat and distribute water, meeting the stringent guidelines established by the Safe Drinking Water Act. The water plant has a water bacteriological certified laboratory and also performs routine tests for pH, chlorine residual, hardness, alkalinity, fluoride, iron, color, and phosphate. Distribution testing for lead and copper is also done. Additional testing is completed by independent laboratories as required by the Safe Drinking Water Act.
** (November 2018) - Effective immediately, the Town of Valdese is no longer accepting over the phone credit card payments for utility bills due to regulations from our credit card processing merchant. There are still three options for making your utility bill payment 1) Online at townofvaldese.com, 2) Automatic bank draft, or 3) In person at the Town Hall Main Office.
To have your water turned on or disconnected please call 828-879-2120
FOR AFTER HOUR EMERGENCIES PLEASE CALL: 828-879-2128
Visit the links below for Frequently Asked Questions: