Residents of the Town of Valdese have an innovative way to interact with their government—the Citizen Request Center™, accessed from the town website. Residents can easily report problems that need to be fixed, ask questions about town services, submit suggestions, request information, and more. A resident can also telephone town hall, where an employee will enter their request into the system. The person submitting a request can choose to have status updates automatically sent to them by email, and they can check the status at any time by using the Citizen Request Center on the website.
The Citizen Request Center works hand-in-hand with iMaint ®, a system for managing maintenance of town assets such as facilities, vehicles and equipment. Together, these systems will be used to administer requests, track work progress, ensure that requests are resolved, and manage a wide variety of maintenance activities for the town.
iMaint and the Citizen Request Center were provided to the town by DPSI™, a Greensboro, North Carolina company that developed these software products.